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Resource Directory for Guardians


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General Information & Resources

NYC 311
All calls to 311 are answered by a 311 Call Center Representative, 24 hours a day, 7 days a week. Assistance is available in over 170 languages.
Within New York City: 311
Outside New York City: (212) NEW-YORK / (212) 639-9675

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Centers for Medicare & Medicaid Services
Medicare Service Center:  800-Medicare (800-633-4227)

Health Information
The National Institutes of Health (NIH)
The Center for Disease Control & Prevention (CDC)            

Kings County Supreme Court Civil Branch
Search for items filed in the County Clerk’s Office

Legal Assistance
Find free legal aid in New York and information about your legal rights, courts, and more.

New York State Department of Health Toll-Free Help Lines
Public Health Duty Officer Helpline: 866-881-2809

New York City Medicaid
Call 311 to be transferred to appropriate department – or call:
HRA:  888-692-6116

New York State Long Term Care Ombudsman
For help on problems related to nursing home care and services
From within New York State: 1-800-342-9871
From outside New York State: 518-474-7329

Social Security

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Information & Resources Related to Housing

Property records

NYC Housing Preservation & Development

NYC Department of Buildings

SCRIE (Senior Citizens Rent Increase Exemption)
DRIE (Disabled Rent Increase Exemption)

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Services Specifically for People over the Age Of 60 and/or Persons with Disabilities

New York State Office for the Aging
Hot Line: (800) 342-9871

New York City Department for the Aging
Helpline: (212) NEW-YORK (English and Spanish) OR
Dial 311 and ask for social services specialist for the aging. and click on “Benefit Quick Check”

New York State Health Insurance Information, Counseling and Assistance Program
(NYSHIICAP) For counseling on Medicare and other health insurance programs
Toll-free Hotline: (800) 342-9871

Medicare Rights Center
For help with Medicare problems
Phone: (800) 333-4114

National Association of Geriatric Care Managers, Greater New York Chapter
To find social workers in private practice who assist older persons and their families

Aging Life Care Association
Tel. (202) 454-3970 back to top

Organizations for Specific Diseases and Conditions

Alcoholism & Substance Abuse
National Institute on Alcohol Abuse and Alcoholism

New York State Office of Alcohol & Substance Abuse Services
HelpLine: (877) 8-HOPENY  (877) 846-7369
General Information:  (518) 473-3460

National Alzheimer’s Association
Toll-free 24-hour Helpline: (800) 272-3900 or
En Español:

New York City Chapter Alzheimer’s Association
24-hour Helpline: (800) 272-3900

Arthritis & Joint Disease
Arthritis Foundation
(800) 283-7800

New York Chapter of the Arthritis Foundation
Phone: (212) 984-8700

Brain Injury
Brain Injury Association of New York State
Toll-free Family Helpline: (800) 228-8201

Cardiovascular Disease
American Heart Association
Toll-free: (800) AHA-USA1 or (800) 242-8721

American Stroke Association
Toll-free: (800) AHA-USA1 or (800) 242-8721

Cerebral Palsy
United Cerebral Palsy
Toll-free: (800) 872-5827

United Cerebral Palsy of New York City
Phone: (212) 683-6700

American Diabetes Association
(800) DIABETES or (800) 342-2383

Eye Disease
National Eye Institute

Hearing Loss
Hearing Loss Association

Heart Disease
See Cardiovascular Disease

New York State Dept. of Health HIV/AIDS
Toll-free Confidential Hotline: (800) 541-AIDS

Gay Men’s Health Crisis (GMHC) – Help for men and women
Toll-free Confidential Hotline (800) 245-7692 or (212) 267-1000
En Español:

Multiple Sclerosis
National Multiple Sclerosis Society
Toll-free: (800) 344-4867
MS Society New York City Chapter Phone: (212) 463-7787

Parkinson’s Disease Foundation
Toll-free: (800) 457-6676

See Cardiovascular Disease

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Services for People with Mental Retardation and Developmental Disabilities

Association for the Help of Retarded Children
New York City (AHRC-NYC)
Phone: (212) 780-4491 or 4493  (click on links for many resources, NYC and beyond)

New York State Association for Retarded Children (NYSARC)
Phone: (518) 439-8311 

New York State Justice Center for the Protection of People with Special Needs
Toll-free phone: (800) 624-4143 (Voice/TTY/Spanish)

New York State Office for People with Developmental Disabilities (OPWDD
Albany (statewide) phone:  (866) 946-9733 

New York State Rehabilitation Association
Phone: (518) 449-2976

YAI Network
YAI Link Services: (212) 273-6182

Vocational and Educational Services for Individuals with Disabilities (VESID)
Phone 800-222-JOBS (5627)

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Services for People with Mental Disabilities

Mental Health Association of NYC  
Lifenet: New York’s Network of Care
(800) LIFENET or (800) 543-3638

Mental Health Association in NYS
194 Washington Ave. Suite 415, Albany, NY 12210
(518)  434-0439

Mental Hygiene Legal Service (MHLS)
1st Department (Counties covered: Manhattan and Bronx) and General Office
41 Madison Avenue, 26th Floor
New York, NY 10010
Phone: (646) 386-5891

2nd Department (Counties covered:  Dutchess, Kings, Nassau, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Westchester)
170 Old Country Road
Mineola, New York 11501
Phone: (516) 493-3976

3rd Department (Counties Covered: Albany, Broome, Chemung, Chenengo, Chuyler, Clinton, Columbia, Cortland, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Madison, Montgomery, Otsego, Rensselaer, Saratoga, Schnectady, Schoharie, St. Lawrence, Sullivan, Tioga, Tompkins, Ulster, Warren, Washington)
286 Washington Ave. Ext., Suite 205
Albany, NY 12203
Sheila E. Shea, Director
Phone: (518) 451-8710

4th Department (Counties Covered: Allegany, Cattaraugus, Cayuga, Chautauqua, Erie, Genesee, Herkimer, Jefferson, Lewis, Livingston, Monroe, Niagara, Oneida, Onondaga, Ontario, Orleans, Oswego, Seneca, Steuben, Wayne, Wyoming, Yates)
50 East Avenue- Suite 402
Rochester, NY 14604
Phone: (585) 530-3050
Onondaga County:  (315) 401-3350

National Institute of Mental Health (NIMH)
Phone: (866) 615-6464

New York City Department of Health & Mental Hygiene (DOHMH)
Phone:  311 or (212) NEW-YORK

New York State Office of Mental Health (OMH)
44 Holland Avenue, Albany, New York 12229
Toll-free phone: (800) 597-8481 (leave name, phone number, and question)

National Alliance on Mental Illness (NAMI)
Information Helpline: (800) 950-NAMI (6264)

New York State Chapter: (518) 462-2000

New York City Metro Chapter: Helpline: (212) 684-3365                                  
(Noon to 7PM Monday through Thursday and noon to 6PM on Friday)  or

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