Common application filing problems and simple solutions include:
Application lost or "goes blank" after clicking submit tab: The application times out after 45 minutes. You will need to begin and file a new application.
Obsolete or non-compatible computer software: If you are having difficulty filing from your computer, you may wish to try from another computer.
Filing the application using a mobile device instead of a computer: Not all application fields may be visible and there is a greater chance for typing errors.
Missing required field: All required fields must be completed in the required format including the “Verification” acknowledgment tab located on the final page of the application above the “Submit Application” tab. A red error message at the top of the application will indicate which required field is missing information. Common error messages include "violations" and "dismissals" which refer to the Legal Questions section questions.
SSN Not Valid message: This message will sometimes appear if you go back to page one of the application to change or correct an item. You must go back to the SSN fields and replace the ********* characters with your SSN before using the "continue" tab.
Credit/Debit Card issues: Be sure to input the correct billing address/zip code of the credit/debit card holder. Debit cards requiring a PIN are not accepted. Acceptable cards are Visa, Mastercard and Discover. International cards are not accepted.
reCaptcha field not functioning: reCaptcha outages are infrequent and typically short-term. You may attempt to re-submit filing before the application times out (45 minutes) or complete a new application at a later time.
Application ID Number not received: The Application ID Number is your confirmation that the application has been filed. IF YOU DID NOT RECEIVE AN APPLICATION ID NUMBER, YOU DID NOT FILE THE APPLICATION. Complete a new application and be sure to file the application using the “Submit Application” tab located at the end of the application.
Confirmation E-mail not received: IF YOU DID NOT RECEIVE AN APPLICATION ID NUMBER AND YOU DID NOT RECEIVE A CONFIRMATION E-MAIL, YOU DID NOT FILE THE APPLICATION. Complete a new application and be sure to file the application using the “Submit Application” tab located at the end of the application. If you received an Application ID Number at time of filing, but did not a confirmation e-mail within one hour, please check your junk/spam mail before contacting us about correcting or changing your e-mail address. The Application ID Number confirms that you filed the application, but failure to receive a confirmation e-mail indicates a problem with receiving e-mail. Be sure to add [email protected] to your address book to ensure receipt of correspondence regarding this examination.
Your Application Has Not Been Processed confirmation message: You selected an incorrect option in the Application Fee field. You have likely selected the Unified Court System Employee fee waiver option, and you are not a Unified Court System employee. YOU MUST COMPLETE A NEW APPLICATION and either pay the application fee or select and complete the Public Assistance fee waiver option. Please note that Town and Village Court employees are not eligible for the Unified Court System fee waiver and must pay the application fee.
On-Line Application off-line: There are times when the application system may be off-line due to temporary maintenance or other technical issue. These outages are generally short-term. Simply try again later.
Remember to file your application early during the open-filing period and to wait for an Application ID number (confirmation) when you submit the on-line application.