Applicants are responsible for rescheduling their test own test appointments. Applicants are permitted, for any reason, to reschedule their examination appointment up to 24 hours before their examination time if seating is available. Applicants cannot reschedule for the same day. Applicants may only reschedule by selecting the “Reschedule” box found on their Talogy appointment confirmation/reminder. If an applicant is within the 24-hour window, self-rescheduling is not permitted.
APPLICANTS CANNOT BE RESCHEDULED WITHIN 24 HOURS OF THEIR EXAMINATION TIME EXCEPT DUE TO A VERIFIABLE TRUE EMERGENCY OR DOCUMENTED HEALTH EVENT OCCURING WITHIN 24 HOURS OF THEIR EXAMINATION TIME.
Applicants who experience an unexpected true emergency (i.e. incapacitating medical emergency, death in the immediate family) within 24 hours of their examination and are unable to attend their examination appointment, must report and scan verifiable documentation for review to [email protected] within three business days of the original examination date. Issues such as routine medical/dental appointments, expired or unacceptable IDs, work/school conflicts, child/adult care difficulties, vacation travel, graduations, weddings, and transportation problems/delays are not grounds for rescheduling.
An applicant who has tested positive for COVID-19 or has met CDC isolation recommendations within 24 hours of the examination appointment, must scan verifiable documentation to [email protected] for review within three business days of the original examination date. An applicant who has tested positive for COVID-19 must also scan verifiable documentation from a medical professional within 3 days of the original examination appointment regarding his or her medical status to take the examination. Routine COVID-19 testing, including testing for travel or event admission, and COVID-19 vaccination appointments are not grounds for rescheduling.
